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Gainsight Employee ⭐️
anil007
Gainsight Employee ⭐️
December 5, 2022
New Idea

Allow super admins to toggle on/off support access once end-users enable it

Related products:CS Other Features
  • December 5, 2022
  • 3 replies
  • 75 views

Please have a look at this : We don’t have the ability to lock down providing support access to only admins/super admins (since this would impact all clients using Gainsight). So, as a workaround, could super admins please be given the ability to toggle on/off support access once an end-user enables it, if it’s not needed? Thanks!

      3 replies

      kstim
      kstim
      Helper ⭐️⭐️
      December 5, 2022

      Please consider this!

      TMaier
      TMaier
      Helper ⭐️
      December 5, 2022

       

      TMaier
      TMaier
      Helper ⭐️
      December 5, 2022

      To elaborate on my reaction gif above, I haven’t yet run in to this but the fact that it’s a question at all is very alarming. Yes, Super Admins should be directly involved in allowing / disabling Support access to their instance.

       

      Consider this: a zealous end user notices an “issue” and contacts Gainsight Support directly, who gets login access, and starts working on the problem. Except it’s not a problem - it’s unfinished new build that is actively being worked on. Best case scenario is that we’ve just spun our wheels on a non-issue, worst case is that now GS Support and the Gainsight admin have their wires crossed without even being aware of one another.

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