Analytics: Provide the user name of who marked the "Best answer" in a topic

@Florian @daniel.boon @bjoern_schulze  - just chiming in on this and adding my two cents: I think this would be a superb feature to have, especially since it’s difficult to know if the original author had chosen the best answer (which makes the community even more valuable in my opinion), or if it was one of my moderators (which is still valuable, but just less engaged from our customer perspective). We want to make sure that our customers see the value of not only asking a question in the community, but seeing the response and feeling like they are getting “heard”. As the Community Manager, I feel like it’s important for me to be able to read out not just whether the questions are getting answered, but who we are empowering through the community. 
I know this one is a little on the older side, but I think still relevant! 

I think it’s here, isn’t it? In the export that is.

Is this still being worked on? This would be extremely helpful from a coaching perspective. We had a few new moderators start working on the community and noticed how some responses shouldn’t have been marked as a Best Response. We just have no idea who actually marked it

Have you checked the export, @ChrisPantelis?

@Maurice - Yup, I have! I pulled the “Marked Answer” export and can only see following.

• the two first post creators, (post_1_creator & post_2_creator)
• the user who’s post was actually marked as the best answer (post_answered_user)
• the time difference between 1st post and best answer (post_1_post_answered_timeDifference)
• at what time the post was marked as the best answer (post_answered_markedTime)

I can’t seem to find a column for who actually marked a post as the best answer. I would assume it would be labeled something like this: (post_answered_marked_user)

Is there a different export I should be looking at?

@ChrisPantelis I assume this has not been resolved as I am looking for the same info and the Marked Answer report still doesn’t show who selected the best answer. Any update here?

@erin.brisson - Actually, our account manager was able to set up a google sheet that automatically gets updated with who marked something as the best answer. 

Hopefully, Insided will eventually set up a history log.

@erin.brisson This isn’t an out-of-the-box feature, but here are some options if you need this data: 

1. Salesforce integration - this is one of the user activity that writes to their community records in salesforce, so you can build a report to view who marks answers, when, how often, etc
2. Webhook + Zapier or another tool - the webhook event for marking an answer contains info on who marked it, so you could do any number of things with that action trigger with Zapier or another toold
   • My example: we gamify marking answers by using the webhook trigger and the zapier action to assign points. 
   • Another use case: you could write that data to a google sheet each time for you to analyze if you’re just looking for a report. 

But those things won’t let you show who marked the answer for others on the front end. 

And hopefully this is something that can be delivered in the future as a big improvement to data and analytics. 

Thanks @ChrisPantelis and @DannyPancratz! I’m interested in learning more about the SF integration. Any recommendations on where I can find more detailed information on this @DannyPancratz ?

 @erin.brisson there’s a whole section in the KB on setting it up and the data available and if you search Salesforce (and probably also SFDC) on here, you’ll find some threads where I and others have added some things we’re doing, best practices, etc. 

But, in short, it’s a game changer if you use salesforce. It just provides so many more metrics you can easily build reports and dashboards on within Salesforce, giving you a much better way to measure and monitor. 

They’re working on a data lake feature for making the same data available to everyone, but that’s still a few months away. And even then, using the salesforce integration is helpful for building reports that involve other contact data to allow for views by company, customer type, etc.