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Contributor ⭐️
July 9, 2018
Released

Automated CSV exports to help improve your customer engagement

Related products:CC Analytics & Reporting
  • July 9, 2018
  • 8 replies
  • 87 views
Improve Customer Engagement by using automated exports

We contact all users who signed up last month. We send them an email and invite them back to the forum using relevant topics. It really works. Engagement improved like crazy.
We do this by manually exporting the users and then send the .csv file to our base marketeer who then imports the same file and....whatever the details. It's a real workaround that could be easily fixed. :)

Therefore we would like have the option to create automated exports to a sftp server.

Now, who's in?

8 replies

daniel.boon
Helper ⭐️⭐️⭐️
September 10, 2020
The following idea has been merged into this idea:

All the votes have been transferred into this idea.
inSided product alumnus
Maurice
Contributor ⭐️⭐️
June 9, 2022

+1 from me too! Export should be automated! 😇

erin.brisson
Contributor ⭐️⭐️⭐️⭐️⭐️
July 11, 2023

Not sure if this is part of this idea or would warrant a new one, but it would be awesome for the ability to schedule the generation of a CSV in advance. I run reports on Monday but I was unexpectedly out of the office and was unable to manually generate the CSV. 

Erin
Helper ⭐️
September 26, 2023

This is a must have! +1 from my side

Aleksandra
Gainsight Product Manager
December 1, 2025
Open→Discovery
Aleksandra
Aleksandra
Gainsight Product Manager
February 4, 2026
Discovery→Development
Aleksandra
Aleksandra
Gainsight Product Manager
March 19, 2026
Development→Released
Aleksandra
Aleksandra
Gainsight Product Manager
March 19, 2026

I’m happy to share good news that now you can schedule your exports in advance and 

You now have the flexibility to set the exact recurrence you need, so your data is always ready when you need it. For more details check this article. 

Aleksandra