I have had several customers request an enhancement to the Outlook/Gmail plug-in feature. Some end-users do not like to have to click the Log To Timeline checkbox to ensure the email is logged to timeline. Sometimes they forget and it is extra clicks. The enhancement request would be to allow all emails to be automatically logged to timeline without requiring an end-user to check the checkbox. Perhaps we could create that as an administrative setting that could be enabled or disabled as desired?
Glad to see this in the discovery phase!
Due to acquisitions, I recently got the unique experience of using 4 success platforms simultaneously and I was really surprised that Gainsight was the only platform to not offer this feature.
As AI usage grows, it will be more important than ever to have as many data points as possible to identify risk, sentiment and more.
Additionally, in the other platforms, CSMs were able to see all comms that a customer received that they may not have had visibility into otherwise. Eg; Messages from sales, support, marketing, company comms, etc.
+4I could not agree with you more
GS Team, we would love to see this feature rolled out at the earliest, as our CSMs hate spending time on such mundane tasks which could be automated.
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