I have had several customers request an enhancement to the Outlook/Gmail plug-in feature. Some end-users do not like to have to click the Log To Timeline checkbox to ensure the email is logged to timeline. Sometimes they forget and it is extra clicks. The enhancement request would be to allow all emails to be automatically logged to timeline without requiring an end-user to check the checkbox. Perhaps we could create that as an administrative setting that could be enabled or disabled as desired?
Development
Automatically Log All Emails to Timeline
+1
+13Think this ought to allow us to log FROM email into a FROM field. TO in TO field, and CC in CC fields so we can tell what’s inbound and what’s outbound:
+6I hope this will be admin controlled - as I know the places I have been - we would not want to clutter the timeline with all emails - unless they can be grouped by subject and logged as a thread
+1
+2
+1
This enhancement would make a significant impact for our team. As a former Planhat customer, we were surprised and honestly a bit disappointed that this functionality wasn’t available after making the switch. We’re very glad to see it on the roadmap!
Are you able to share an estimated timeline for when this might be rolled out to CS customers?
+7I’m also looking for an ETA to share. My strategic CSM team lead asks about this at least once a week. I’d love a reason to re-instill confidence to the team post “connector gate”. Thanks!
+1
The feature will be available with a phased rollout starting for our Q1 '27 release, starting in April 2026.
To get access during the first phase (or possibly sooner, with certain limitations)—please inform your Customer Success Manager (CSM) of your interest. We will make every effort to accommodate your enablement request.
+1Released→Development
Seems CCAdmin got a bit trigger happy, eh
+1Yes, looks like it :). So I had to immediately change it . Sorry for the confusion
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