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alfonsmr
alfonsmr
Helper ⭐️
December 20, 2021
Open

Be able to select which roles can send Direct Message

Related products:CC Moderation
  • December 20, 2021
  • 13 replies
  • 277 views

We are experiencing that some users are sending spam as Direct Messages to other users on the platform.

I realized that those users are always new ones or with no interactions in the platform.

I would like to have the possibility to restrict which users have permissions to send Direct Messages using certain roles, this way we can say that the role “New to the community” does not have the ability to send DM. 

Cheers,

    13 replies

    Show previous replies
    daniel.truman
    daniel.truman
    Helper ⭐️
    September 16, 2024

    To add to this it would be similarly helpful to be able to restrict certain people from RECEIVING direct messages

     

    For example - we might have an executive who posts occasionally, but does not want to get inundated with messages from customers through this channel, nor to give the impression that they are ignoring them

    DannyPancratz
    DannyPancratz
    VIP ⭐️⭐️⭐️⭐️⭐️
    January 2, 2025

    Came here today looking to see if this was possible. Discovered I already voted for it. Commenting for visibility and to join the chorus that this should be considered. 

    FYI: I am no longer active in this community
    Jen Hanley
    Contributor ⭐️⭐️⭐️
    September 9, 2025

    Hey team! Chiming in to say that we would love to see this feature implemented as well with out custom CSS. For context we have a custom role for customers and partners and we would like to grant them the ability to send DMs to each other and us, but for general registered users that do not have a custom role assigned to them. 

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