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As a PX admin

I want to add CC-based data as User Attributes...

Some Examples: 

  • Registration Date
  • Last activity date
  • Rank
  • Total Posts
  • Total Answers

In order to leverage it for both Engagements and Analytics

  • Audience criteria for Engagements
    • Does or does not have a community account
    • has or has not been recently active (in-app re-engagement campaigns)
    • User segmentation based on rank or activity
  • Cohort analysis for Analytics
    • Usage / Sentiment / Behavior of
      • those with community account vs without
      • by rank
      • activity levels

Without having to configure automations or create tons of extra fields in other systems. 

Current work around with the Salesforce integrations (both CC + PX) requires creating fields and formulas to get the data from the community member object to the contact so that it can be pulled into PX. 

As a CC admin

I want all the same things, but for Segments and personalization on the community. 

  • PX data to update profile fields
  • PX data to enable/disable custom roles

Ideal Solution

Something like the PX Salesforce integration where you map the fields and push/pull of data. 

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