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Jef Vanlaer
Helper ⭐️⭐️⭐️
October 25, 2024
Released

CC User export: include group activity in metrics

Related products:CC Analytics & Reporting
  • October 25, 2024
  • 4 replies
  • 62 views

When generating an export of Community Users, some activity metrics (total_topics, total_comments, total_answeredcomments, total_likes) are included. Posts in groups are not included in these metrics, though, which makes it impossible to get an overall view on the user’s activity on the Community.

4 replies

Aleksandra
Gainsight Product Manager
December 12, 2025
New Idea→Discovery
Aleksandra
Aleksandra
Gainsight Product Manager
December 12, 2025
Updated idea statusDiscovery→Development
Aleksandra
Aleksandra
Gainsight Product Manager
March 11, 2026

I'm happy to inform you that we've made improvements to our export functionality. Key activity metrics, such as total topics, total comments, total answered comments, and total likes, now include posts from all groups. Please refer to this KB article for more details. 

Aleksandra
Aleksandra
Gainsight Product Manager
March 11, 2026
Development→Released
Aleksandra