Change Management log to identify what changes have been made and by whom

Related products:CS Timeline & Activity Tracking

Forum|Forum|10 years ago
November 24, 2015
31 replies
449 views

As our organization increases adoption of the tool and we have multiple operations team members working inside of Gainsight, there needs to be a mechanism for tracking changes that were made and by whom - both at the administration level and the user level. As of now any changes have to be tracked manually - if at all.

A nice addition to this would be the ability to receive a daily or weekly digest of all administrative changes that occurred.

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darkknightAuthor

Expert ⭐️

Completely agree. I'm surprised that this has failed to make it onto the roadmap after two years.

Jeff Kirkpatrick

darkknightAuthor

Expert ⭐️

I just realized today there doesn't appear to be an indicator on Rules who actually ran the rule last.

Please make this a priority. It's a 2+ year old request and not knowing who did what in the system when you have multiple admins (not to mention dozens of CSMs) makes it very difficult to go back and investigate when things go awry.

Jeff Kirkpatrick

jason_metzler

Helper ⭐️⭐️

Another thing to consider with this is to only update the modified by name/timestamp when an actual change is made. If I open a rule, or DD I don’t want to have the modified by updated unless something has changed. We have multiple admins, and the only thing we have to denote who made the last change is that updated by field. If nothing happened, nothing happened.

dan_ahrens

Expert ⭐️⭐️⭐️

Definitely needed for our Admin team! Upvoted.

VP of Customer Success at Forcepoint

bradley

Expert ⭐️

yes please! @anirbandutta got another old one that could use some :eyes:

anirbandutta

Expert ⭐️

yes please! @anirbandutta got another old one that could use some :eyes:

Thank you @bradley Checking with the team on this.

It's an opportunity for engagement

darkknightAuthor

Expert ⭐️

@anirbandutta

Jeff Kirkpatrick

keith_mattes

Helper ⭐️⭐️

+100 as we expand to an instance with multiple Admins as well as L1 and L2 certified users in report builder and journey orchestrator, we need more Auditing of Instance changes across the board in order to trace changes that have impacted production.

Sr. Customer Success Operations Analyst/Gainsight Admin/Data Nerd