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andrew_biehle
Gainsight Employee ⭐️
andrew_biehle
Gainsight Employee ⭐️
May 21, 2018
New Idea

Checkbox to ignore case auto-assignment rules option in rules engine when creating a CTA.

  • May 21, 2018
  • 3 replies
  • 77 views
When building a rule to create a CTA it would be great to have a checkbox option that will tell rules to ignore case reassignment rules so CTA's aren't reassigned to the wrong user or queues.

Maybe somewhere during the setup action:

      3 replies

      Gainsight Employee ⭐️
      hitesh_sharma
      Gainsight Employee ⭐️
      May 21, 2018
      Hi Andrew,

      Have we seen any issues because of this?

      Regards,
      Hitesh
        chris_mudd
        Gainsight Employee ⭐️
        chris_mudd
        Gainsight Employee ⭐️
        May 21, 2018
        Yes Hitesh,

        I have a customer experiencing this issue.  I will PM you the ticket for reference.

        Thanks,

        Chris 
        B.Abrahams
        B.Abrahams
        Contributor ⭐️⭐️⭐️
        October 24, 2024

        Adding a +1 here, Idk if there was ever a resolution but I am also seeing this happen when creating cases from a call to action linked object as well.

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