For Cisco, each Relationship is essentially 1 product and CuSMs manage
these products at the Relationship level; we therefore should be
tracking Features at the Relationship level, not just the Customer level.
We have several use cases for this because a lot of our product
adoption motions require CuSMs to track and drive adoption for specific
product features; CuSMs work only at the Relationship 360 level
Currently we have the option to track products and features are available only at account level.
Discovery
[CISCO ENHANCEMENT REQUEST] Need an option to track products and features at relationship level
+1@Anton, Thanks for bringing this up!
Relationship enhancements are in our road-map,I have assigned this post to appropriate person.
Relationship enhancements are in our road-map,I have assigned this post to appropriate person.
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.