Consolidate All Article Management Function in ONE screen

Hi ​@danielwal_coco!

I understand the feedback about this experience.

The CONTENT TYPES pages (Articles, Drafts, Ideas, Events, Product updates) stopped getting as much attention in favour of the Moderation Overview page, which is where you will have a more complete experience.

Although we’ve been adding more capabilities to this Moderation Overview page over time, there are certainly some missing aspects (such as drafts, for example).

There are some high-level conversations about improving this whole experience but nothing clearly defined yet as we’re focusing on other priorities of our roadmap for the time being - I will set this idea to open for further vote nevertheless.

AND, how about a view where I can see my Categories AND the articles in them so I can drag-drop articles from one Category to another and/or see a full overview of my kbase?

While there’s no drag and drop system for this, you are able to see all the content in selected categories and move them to other categories in the Moderation Overview page.

You can use the Filters > Content Type: Article and Published In: [category name - either community or KB categories or both] and you will get all the articles that pertain to the selected category(ies):

After that, if you select the content, you can move them to another category in bulk:

Does this help in seeing and moving content around?

This is an unacceptably complicated and convoluted way of seeing which articles are in which category and moving them. There’s no “overview” of the entire kbase so we can see a bird’s eye view of it.

Also, although the Filters are pretty rock-solid, Search is another story entirely. There’s no way to limit a search to Titles, the results are NOT ordered logically, and one cannot sort by the headers (I submitted another Idea for that...)

Separating Sections/Categories from Articles is such a backward interface and makes managing a large kbase onerous to say the least.

​@danielwal_coco for the sake of loading times and platform responsiveness, we limit the number of topics we display to 50 (max) at a time - I understand dealing with larger KBs may render this ineffective, but it is the best work flow we offer at the moment.

Out of curiosity, how large is your current KB within your community (number of categories and articles)?

Also, although the Filters are pretty rock-solid, Search is another story entirely. There’s no way to limit a search to Titles, the results are NOT ordered logically, and one cannot sort by the headers (I submitted another Idea for that...)

The search results are ordered by Last Activity, so what is returned are the most recent active topics (topics that received a reply from a user).

By ‘sort by headers’, do you mean, sorting by topic Title alphabetically?

Yes, I should be able to sort the search results by ANY column (Specifically Title), but also Last Modified, Author, Category.

Our kbase supports more than 9 products and contains thousands of articles and over probably over a hundred Sections/Categories.

These are screenshots from Confluence and KMP that show a much more intuitive and efficient Section/Category/Article management workflow:

A “knowledgebase” implies knowledge management, not just a Wiki with some bells and whistles, but a system designed to make authoring, managing, and consuming content easy and efficient.

​@danielwal_coco just wanted to give you a side note that the Drafts management is now a bit easier.

If you click on the (CONTENT TYPES) Drafts page in Control you will be redirected to the Moderation Overview page with some pre-selected filters such as Content Type (Article and Product Updates as they’re the 2 content types that support draft status) and Topic Status (Draft). This was not possible before as that filter was missing in the moderation overview making it difficult to work with Drafts.

We will likely apply the same logic for when you click on (CONTENT TYPES) Articles, Ideas and Product Updates as near-term solution for now in an attempt to keep all moderation actions in the Moderation Overview page in Control.

​@hhugo 

Thanks for all the feedback and suggestions.

I submitted another Idea because there’s no way to create a draft version of a published article… we regularly update our software which (obviously...) requires staged updates to our documentation.

Thanks again.