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Customize Gainsight Search

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  • July 24, 2025
  • 4 replies
  • 93 views

angela_domenichelli
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Allow Gainsight Admins to customize the Gainsight Search.  v1 for full tenant, v2 by user / user attribute like 360 layouts.

Use cases and examples:

  • Order the result types so Relationships / Companies / Person records are in a unique order in the search (we use Relationship more often than Company or Person, but it is at the bottom of the search)
  • Order the results themselves, for example, within Person records, show ones with an Active Status or Role first
  • Filter result types, for example, do not show Relationships
  • Filter results, for example, Inactive Companies and Relationships are not seen

4 replies

dayn.johnson
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • July 24, 2025

This makes perfect sense.

I can definitely see this being a larger lift project, but the QoL impact would be huge.

Being able to apply global filters to different search versions (similar to dashboards) so users were able to only view active companies, active users, etc. without having to guess which one to select would be a big timesaver.

Fantastic idea, ​@angela_domenichelli! 🔥


mattmarcsmith
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  • Contributor ⭐️⭐️⭐️
  • January 21, 2026

There are a couple of similar Ideas like this that have been raised (e.g.,

) and all are linked to similar asks. I’m hoping these are all being treated under one ‘bucket’ and the upvotes tallied together to show that there is a lot of interest in this!

 

Regards,

Matt Smith


spencer_engel
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  • Expert ⭐️
  • January 21, 2026

I’ll add my idea from a few years ago

 


alizee
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • January 21, 2026

Great idea. We’d also welcome that! But we’d also welcome being able to add search criteria WITHOUT it degrading search performance to the point it becomes unusable, as is the case today.