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Customize the callout colors within the knowledge-base articles

Related products:CC Knowledge Base
  • January 8, 2022
  • 8 replies
  • 65 views

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Have the ability to customize the callout colors within the knowledge base articles. 

8 replies

xiaoyu-shen
  • Helper ⭐️⭐️
  • January 19, 2022

Hey @Hannah Bailey, thanks for sharing this idea with us. Would you mind elaborating on why you’d like to customize the callout colors? :)


xiaoyu-shen
  • Helper ⭐️⭐️
  • January 19, 2022
Updated idea statusNewOpen

Maayan K
  • Contributor ⭐️⭐️⭐️⭐️
  • December 1, 2022

and for product updates! the only part we can’t align to our branding :( 


JeppePeppe
  • Helper ⭐️⭐️
  • December 2, 2022

Hello @Hannah Bailey @Maayan K 👋

We do this via Custom CSS in our community to align with our brand colors.
Here is the code we use:

/* Removing strong left border and adding border-radius */
.callout {
border: none;
border-radius: 4px;
color: #000!important;
}

/* Change the color of the callout-cards */
.callout-gray {
background-color: #f0f0f0;
}

.callout-green {
background-color: rgba(4,167,58,0.3);
}

.callout-red {
background-color: rgba(233,28,28,0.2);
}

.callout-blue {
background-color: rgba(0,64,218,0.1);
}

.callout-yellow {
background-color: #FFFFAC;
}

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  • Author
  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • December 2, 2022

Thank you @JeppePeppe 

 

@xiaoyu-shen We are using current callout colors for specific reasons (error, guiding them to other articles, academy, etc...) Would like it to be branded more to our colors. 


revote
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • April 8, 2024

Hey @Hannah Bailey, thanks for sharing this idea with us. Would you mind elaborating on why you’d like to customize the callout colors? :)

 

@xiaoyu-shen We are using current callout colors for specific reasons (error, guiding them to other articles, academy, etc...) Would like it to be branded more to our colors. 

Yes, we as well.


  • Gainsight Employee ⭐️
  • March 20, 2026

Thanks for taking the time to share this idea.

After review, we've decided not to move forward as we're currently investing in alternative workflows that address similar needs in a different way; callout colors can be customized today using custom CSS in Control. We appreciate you calling this out and helping us validate our approach.


  • Gainsight Employee ⭐️
  • March 20, 2026
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