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JKelley
Helper ⭐️
May 26, 2021
Released

Delegate Group Admin permissions to manage membership and group home page

Related products:CC Groups
  • May 26, 2021
  • 34 replies
  • 471 views

We have a large B2B community where we need to be able to delegate ongoing management/ administration of Groups to people other than full platform admins.  

Specifically, we need to be able to designate a superuser or other employee (or perhaps a custom role?) to administer aspects of the group experience.  Not necessarily initial creation of the group, but after that we need to delegate these activities to a Group owner or set of owners:

  • review membership applications / roster updates
  • update home page curated content widget and sticky topics
  • (Ideally) create articles within the group

 

34 replies

Julian
Gainsight Employee ⭐️⭐️⭐️
January 19, 2023

Thanks for all the great feedback, really appreciate it.

For us: the most important feature here would be for all our product-managers to themselves (with custom role from the front end?) be able to update the ideation status in Product Ideas. The product managers are the only ones that would know the true status to each idea. 

This, I believe, would be a different idea on it’s own. I feel it sits somewhere between these two ideas:

What I can say about those speicifically (at the moment) is that we are looking in both options. Front-end moderation / updating statuses will be a slightly bigger lift, however the latter one has been discussed just this week and we are seeking a temporary solution to be available soon!

I follow my nose, it always knows
JohnMcGown
Contributor ⭐️⭐️
April 5, 2023

Hi @Julian !

Coming back on this topic and see if it has been/is being taken into account anywhere on your roadmap? Any ETA on these topics?

As mentioned above, requiring an admin licence for some very easy front end moderation is still a huge issue for us as it limits our internal adoption (internal experts leading groups for example but also PMs not being able to change Product Idea Statuses..). 

All in all, giving more ownership to employees or to a hand-selection of expert users definitely empowers them to make the most of each aspects of our communities, and that’s what communities are for, right? :) 

Johnny
Sebastian
Helper ⭐️⭐️⭐️
April 6, 2023
The following idea has been merged into this idea:

All the votes have been transferred into this idea.
Julian
Gainsight Employee ⭐️⭐️⭐️
April 13, 2023

Hi @JohnMcGown,

Thanks for bringing this up - I totally see the added value for you and others here! 

While I am not a representative / capable speaking on behalf of the product team, I can inform you that we have plans to focus on adoption improvements around groups later this year. This could include improvements like this one, but I doubt that the scope of these improvements has been fully defined by now. 

Maybe @Sebastian could chime in, he will probably be able to add more information (now or later), once our plans have become more concrete in this area.

I follow my nose, it always knows
Sebastian
Helper ⭐️⭐️⭐️
April 13, 2023

Hi @JohnMcGown @Julian, thanks for looping me in! Correct, we plan to improve our Groups feature to expand its use cases and to make them more powerful in building community. I can safely say that allowing members to take more actions for groups (eg. invite, approve and remove members, doing light moderation, etc.) will be included! 

Sebastian
Helper ⭐️⭐️⭐️
September 6, 2023

Hi! To help us better identify areas of improvement for Groups, we’ve created an 7-8 minute survey. It would be awesome if you could take the time to fill this in. At the end of the survey, you’ll have the option to opt-in to any upcoming Groups betas, as well as be invited for interviews and usability tests.

Open the survey

Daniele Cmty
Helper ⭐️⭐️
March 18, 2024

Bump! would be highly valuable for us, it would certainly increase Community Adoption for our dozens of different Product Managers, and make our life as Community Managers way easier.

meredithw
Contributor ⭐️⭐️⭐️
August 26, 2025

Another bump on this! Small team with tons of user groups that need to be able to be managed by my colleagues who aren’t full scale moderators or community managers. Thanks!

Sanne van Opstal-Brakel
Helper ⭐️
January 13, 2026

I heard this is being worked on already and/or close to release? Are there any updates on this?

For our newly launched Community with several user groups it would really help me if I can appoint certain roles/permissions to user group leaders instead of keeping everything to myself as Community manager/admin. 

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Helper ⭐️
February 23, 2026
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