Recently, we discovered that activity within private groups does not earn points as defined in my community’s gamification settings.
My request: All activity within a private group, including posting, commenting, and earning a “best answer,” should be awarded points. This behavior should be identical to the gamification system for these actions in public community spaces.
My use case: We use private groups in our community for our power user engagement program and beta testing. Gainsight’s official reasoning for this behavior is that “this could be seen as unfair to users who are not allowed to participate in such private groups.” However, by definition, the activity in each is meaningful, substantial, and point-worthy. Users who are in those groups still need to be recognized and rewarded for the value they did create, which is not negated by others who don’t participate in those groups.