Email signature

Adding on here, it seems like there has not been an update or acknowledgment on this in ~ 1 year. Can we get a status update? Especially with the release of P360 and the ability to email the contact very easily this is an important feature for our CSM’s. At minimum we should be able to use tokenized information on the gainsight user to build a Signature email template that anyone can pick up and use from our email template library. This would need to be dynamic to the gainsight user and not mapping through the company → CSM → etc, which I have been told is not possible. 

Re-raising this topic.. Again.

Our company is going through a rebranding project.  There is no standard email signature on email templates, which means each template (and version) has to be rebranded individually.

Where many assets need to be updated. this is really time consuming to update each part of the signature.  Apart from being a time-suck for the admin, it also introduces the possibility of human error with the settings/paddings.

We need a solution somewhere in-between design templates for Horizon queries and and email template element; this would allow an admin to drag and drop the standard tenant-wide email signature into an email template, and the signature would carry default token values, with the option of customizing them for the specific template if needed.

This would also mean housing somewhere in GS where the signature could be updated, however, to my earlier reply on this topic disparity is the enemy of customer perception and consistency is key.

Please enable admins with the functionality to standardize email signatures - both for consistency and time-saving purposes.

@ssamarth or anyone else from Gainsight on the Product/Community teams, as of June ‘24 this idea has 114 upvotes and is still classed as ‘New Idea’.  It’s clear this idea has traction with a large number of Admins/Gainsight users. Is it possible for this to be revisited by the Product Team for consideration and prioritization in your idea backlog?

Thanks,

Stuart

I can’t like this enough… as I’ve said before… we’re only human. We have finite time, and finite bandwidth. And tens (or hundreds) of updates increases the likelihood of errors 100-fold.

Any update on this?

Hi GS Team, any updates on implementing global email signature for email templates. Any ETA on product roadmap side?

Looking forward to any response :) 

Hi team, 

Just re-raising this as a must have for our end users. 

It keeps the end user within Gainsight, saves a lot of time on admin (with the ability to utilize tokens in Email assist vs GS assist) and cuts out the need to constantly move to outlook. 

More importantly it makes the emails look more official and removes the need to possibly have to attempt to customize each email template to suit. 

Thanks a mill!

100%

Our CSMs use (and love) using Outreach for their 1:many emails to their individual books of business.

I’ll be admining the CSM-team’s portion of Outreach, and will be closely looking for product parity, since we already have those CSMs in Gainsight, and minimizing the services our team needs to bounce between would be fantastic. But we can’t do that without having parity there.

6 year old community thread, top 10 highest votes currently, and classified as New Idea 😄

Given the introduction of Group Send & ability of CSMs to create their own mass email templates, having the ability to create a standard signature block/template is even more important. 

While some endusers will be allowed to create their own templates, we definitely will not be giving everyone that ability. This is almost on the level of a non-starter. We need to be able to create an on-brand standard signature that matches what is sent out of Gmail if we want these emails to be sent so that they actually appear to be coming from the endusers.