Email signature

@anirbandutta this one is acknowledged, but I have never seen so many votes, and it continues to be a major blocker to CSMs using Gainsight Assist in CTAs and now Timeline.  It has been 4 years since the post was made, so I wanted to call this to your attention with the new Product Ideation Guide out.

Thanks for elevating @angela_domenichelli . Not sure if @ssamarth would have any more specifics to share than last time? Sometimes there’s way too many dependencies to be able to give more clarity but It is on the PM’s radar

Hello,

our CSMs are asking for this feature. I hope it will developed soon.

Thanks

We would like to use more of the out of the box email capabilities like share a time line entry by email, but our leadership is hesitant to push this because our email signature is not included.  We currently are a gmail shop and ideally, we could leverage our email signature from that.  If not, at least being able to configure one in Gainsight would be helpful.  

Late to the party as often, but we’ve not had this issue particularly with our “simple” signatures which have been able to replicate easily in Gainsight (tokens and custom fields in user table where needed) but understand it’s different for those with image signatures or heavily formatted signatures.

So just wanted to raise two topics for consideration:

• Deliverability - some custom signatures I’ve seen with a lot of social media links would eat up the good practice link quota per email (which was recently confirmed as max 3-5 per email)
• Accessibility?

Agreed this wouldn’t be worse than Outlook but JO emails being spoofed, it’s probably worse taking into account.

Hey, 

Thanks for the feedback. This is something we are looking at in our medium term roadmap

Our CSMs too are asking for this important feature

Chiming in on this VERY old, VERY high vote idea, as there’s got to be an easy way of including a CSM’s signature in JO emails without them having to duplicate information in Salesforce or Gainsight (by using the Outlook/Chrome extension plugin). Related topic: 

Can we get an update as to where this is other than “on the medium term roadmap?” What does that mean, since we’re already in Q2 2024? It’d be fantastic to be able to include signatures and upcoming PTO in emails sent on CSxs’ behalf.

Imo, customer outreach has the ability to enhance the trust/perception the customer has in the company (or a particular CSM), or detract from it.  For example, if an email is full of spelling mistakes, bad grammar, or formatting, it calls into question the accuracy/attention to detail that person has - and therefore their ability to represent the company/assist the customer in meeting their outcomes with the product.

Where am I going with this?  Disparity between emails sent in outlook versus GS Assist/JO due to signatures just makes things ‘a bit weird’ for the end recipient. Why do I sometimes get emails with one signature, and other times with something completely different. Small disparities then cause people to look harder at the details to see if there are other, bigger issues.  Disparities, albeit small, serve to erode trust.

Functionality to allow sync of an email signature from a preferred email client would be a great enhancement to include, and would be a feature making it easier to ‘make emails seem like they’ve come from outlook’.

That is a great callout! It’s very difficult to regain trust.