Emails to timeline via Program in Journey Orchestrator

Hello all,

As a quick update, the priority for Syncing JO emails to Timeline remains high on the medium term product roadmap. Please keep upvoting for the feature.

Another vote for this feature!  It is critical for CSM’s to have visibility into JO emails going out to their customers.  When our customer’s bring this up in our meetings with them, we appear “out of touch” when we don’t know what they are talking about.  What does “medium term product roadmap” mean as far as timing?

+1 Vote. This is very much needed for all the CSM to have clear visibility on email communication for different accounts. Any update on when it would be implemented/released?

Would be really handy to see emails sent in JO via the timeline!! Do we have any updates on this? 

Another note on this… when this is built, it would be nice to have only 1 of the emails sync’d to the Timeline with the list of emails, from that customer, it was sent to, instead of 1 email per email address.  For example, if the JO email was sent to 5 different people for Account XYZ, 1 email would be logged to the Account XYZ Timeline with a list of the 5 email addresses it was sent to.  I assume this would also involve a redesign of the way JO emails are sent.  I’m just afraid that logging each email separately in the Timeline will get to be redundant and messy.

+1000 to this.

Without this feature, our CSM do not know which comms are being sent to their customer and and ending up sending the comms twice. Curious to know if this is still a priority for GS considering this or similar request has been asked for in various threads of this community for more than 2 years.

Hi! Has anyone found a clever way to give their times insight into Journey Orchestrator programs? We use Journey Orchestrator for our client onboarding/welcome emails but these can’t be viewed on the timeline. It was suggested to me to build a report, but I’m not sure where to start.

Also VERY interested if anyone has found any workarounds of cc’ing others for visibility to email templates in Journey Orchestrator programs.

@PavanCh for the latest on this thread

Hi,

As a quick update on this thread, happy to share that we are moving forward with ‘Integrating Timeline with JO’ to present a comprehensive view of all comms.

With this you will be able to set which emails sent via JO programs will need to logged into timeline as an activity automatically. 

I really can’t believe this isn’t a feature already…