New Idea

Enable Help Text for Success Plan Fields

Related products:CS Success Plans & Customer Goals

Forum|Forum|5 years ago
June 7, 2021
26 replies
333 views

Help Text already exists for Attributes, but would be good to have visible for Success Plan fields as well.

success plans

Show previous replies

Anil Raj Pujari

Helper ⭐️⭐️

Thank you all for the feedback and upvotes. Though help text is not part of immediate roadmap we will try to prioritise it.

jenlpro

Helper ⭐️

We definitely need this functionality ASAP… success plans have really low adoption and data integrity, and I believe this would help tremendously!

kstim

Helper ⭐️⭐️

+1! Can never go wrong with help text as it helps provide direction to the end users 😁

Anil Raj Pujari

Helper ⭐️⭐️

Planning for help text in success plan admin redesign. For the users, they would see a “i” information icon next to the field title. It will appear for only those fields which have help text configured. Hovering on the “i” would display help text provided by the admin. Would this solve your use case ?

gunjanm

Expert ⭐️

@Anil Raj Pujari sounds like it would. Only request would be for it to mimic the UI of the 360 Attributes help text #featureparity

Gunjan

R

rgupta91

Contributor ⭐️⭐️⭐️

@Anil Raj Pujari When is the success plan admin redesign planned for?

alizee

VIP ⭐️⭐️⭐️⭐️⭐️

Would be great if we could have help text wherever we want to display a field, quite honestly.

THIS. THIS THIS. THIS.

The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.

sarahmiracle

VIP ⭐️⭐️⭐️⭐️⭐️

Bringing this back up again -- as soon as we started introducing Success Plans at Amplitude, the first question our Ops team had was “Can we add help text?”

Let’s make this happen 🙏🏻

Customer Success Systems Admin @ Amplitude, 3x Gainsight CS Ops Product Council Member