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kcsp
June 7, 2021
New Idea

Enable Help Text for Success Plan Fields

Related products:CS Success Plans & Customer Goals
  • June 7, 2021
  • 26 replies
  • 333 views

Help Text already exists for Attributes, but would be good to have visible for Success Plan fields as well.

26 replies

dayn.johnson
VIP ⭐️⭐️⭐️⭐️⭐️
June 5, 2024

We need tooltips. Everywhere 

If there can be tooltips, there should be.

Along these lines, just saw this 👇 in a comment on one of @seth’s posts on LinkedIn the other day:

A lot of the times I think about talking… in this way: zero-context, as in assume zero prior context. I keep waiting for folks to say “I know all that skip that part” and it has not happened once yet 🤔

Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
romihache
VIP ⭐️⭐️⭐️⭐️⭐️
June 5, 2024

 

Along these lines, just saw this 👇 in a comment on one of @seth’s posts on LinkedIn the other day:

A lot of the times I think about talking… in this way: zero-context, as in assume zero prior context. I keep waiting for folks to say “I know all that skip that part” and it has not happened once yet 🤔


 

 

Continuous improvement is better than delayed perfection
bfoleyHS
Contributor ⭐️⭐️⭐️⭐️
June 5, 2024

++ tooltips everywhere please!

spencer_engel
Expert ⭐️
September 22, 2025

Can we get an update on this? Our org uses Success Plans heavily, but not being able to put help text right on the Plan Info is becoming an impediment to adoption.

RoxConroy
Contributor ⭐️⭐️
September 22, 2025

We leverage Success Plans every single day, and to a very bespoke level. Having help text on different sections of our plan fields would help reduce the enablement effort substantially and help keep everyone on the same page. 

andybuchanan
Contributor ⭐️⭐️⭐️⭐️
October 16, 2025

please consider this.  Help text should be able to be added on every layout page, but this is a big one and a big miss, along with CTA layout.

Andy