My organization has a lot of people collaborating on building engagements. As our product is also new, there are often changes to the audience and scheduling based on new criteria or occasionally changes in custom user attributes our product is storing.
We would like there to be an audit trail on how engagements change over time. Ideally, this would contain who/what/when information on changes to the following areas, from highest priority to lowest priority:
- Launch status
- Audience
- Schedule
- Engagement content
- Engagement name and description
- Templates (can be captured by content)
This would help people understand who has been working on what engagements and why, and how they’ve evolved over time.
In many ways, this would be a similar effort to the Field Level Audit Trail from Gainsight that was built for CS - I’m not sure if we’d need the full field level audit trail, but close.
