As a CS admin, I would love to see Gainsight expand the reporting capabilities beyond existing objects to also include things like:
- Rules Engine: Fail/Partial Success Reasons, Rule Chain information, # of Actions Executed, Last Modified Dates
- Data Designs: Fail/Partial Success Reasons, Last Modified Dates (and by who), where a DD might be used, etc.
- Connectors: Fail/Partial Success Reasons, Last Modified Dates, etc.
- Other items:
- A user’s BCC to Timeline status - is it set up/what is the address per person?
- Report on custom Cockpit/Timeline views
While a lot of this info is available, it’s quite fragmented across different pages or sources -- Some can be found in the UI (like the rules summary ribbon), some have to be done via downloading a .csv log (failure reasons), some require an export of configuration home (modified dates for connectors). Others are not available without proxying in as a user which requires lengthier troubleshooting steps, especially for those on a SFDC instance.
Having these & more available as reporting for an admin-centric Home or Dashboard not only enables better visibility into an instance, but helps us be more efficient in assisting our organizations and maintaining all of our assets.
