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darkknight
Expert ⭐️
Aug 30, 2022 8:48 PM UTC
Discovery

Failure notifications on Real Time rules

Related products:CS Rules Engine

Didn’t see this posted anywhere, but there seems to be no way to get notified if a Real Time Rule fails for any reason. It makes me extremely wary of using Real Time Rules if I have no way to get notified when something goes wrong.  In fact, no feature that relies on automation should GA unless there is a way to be notified when it fails for any reason.

 

34 replies

sarahmiracle
VIP ⭐️⭐️⭐️⭐️⭐️
May 9, 2023 2:12 PM UTC

Writing in to share my enthusiasm for this request as well. Failure notifications are necessary for RTR.

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Customer Success Systems Admin @ Amplitude, 3x Gainsight CS Ops Product Council Member
darkknight
Expert ⭐️
Aug 13, 2023 9:45 PM UTC

Why is this still only “Under Consideration”? Failure notifications are mandatory for rules

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Jeff Kirkpatrick
jparker
Contributor ⭐️⭐️⭐️⭐️⭐️
Aug 22, 2023 10:15 AM UTC

To add to this, it would be good if someone could confirm what is keeping Realtime Rules moving from beta to GA and what the expected timescales are for this

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Looking for my next role: Gainsight Lead / CS Ops Product Council Member. Let's connect: https://www.linkedin.com/in/jon-parker/
Expert ⭐️
Aug 22, 2023 5:43 PM UTC

To add to this, it would be good if someone could confirm what is keeping Realtime Rules moving from beta to GA and what the expected timescales are for this

And when we will have access to more objects, such as SPs and CTAs.

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Expert ⭐️
Aug 22, 2023 5:43 PM UTC

Success lans, I think we have CTAs today.*

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darkknight
Expert ⭐️
Aug 22, 2023 5:59 PM UTC

@Wayne we do have CTAs, but only limited actions. No “Custom Updates” which are sorely needed.

Success Plans needed too!

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Jeff Kirkpatrick
jordan_cook
Contributor ⭐️⭐️⭐️⭐️⭐️
Aug 22, 2023 7:43 PM UTC

Error logs could also be stored on a Gainsight table that we have access to. Much like email logs. I know some admins like to create CTAs for example when an email bounces. Why couldn’t we do the same for the RTR failure log? There there is also some flexibility. You could have it on an admin dashboard, or create a CTA rule that notifies the admin (not exactly immediately) when there was a failure with a given RTR.

Again, immediate notifications are ideal for most folks, but it would be also nice to have options for admins who don’t want instant emails.

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johntrask_bt
Helper ⭐️
Oct 10, 2023 6:24 PM UTC

@rakesh - Any update on this? Having failure alerts should be mandatory. 

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JohnTrask
hillarydj
Contributor ⭐️⭐️⭐️
Oct 17, 2023 10:04 PM UTC

This would be super helpful to us… we use real-time rules to update fields in Salesforce.
But because there are other systems trying to update Salesforce at the same time, these rules often fail.
The only work around for this today is checking the rule execution logs daily… having automated failure notifications would be a huge time savings to admins.

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bradley
Expert ⭐️
Oct 17, 2023 10:28 PM UTC

This would be super helpful to us… we use real-time rules to update fields in Salesforce.
But because there are other systems trying to update Salesforce at the same time, these rules often fail.
The only work around for this today is checking the rule execution logs daily… having automated failure notifications would be a huge time savings to admins.

if you don’t already, it might be worth doing a nightly rule run (or more often if you want) of “regular” rules with the same type of criteria so if any RTR failed, you can correct them regularly. This is what we do with our RTRs that write to SFDC.

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