We have developed a number of segments in Gainsight that we would like to use to ensure users are omitted from certain engagements. However, engagement logic does not allow for one to use a “DOES NOT MATCH”.
We have tried to work around this by creating inverted segments, but this then adds users to a segment that doesn’t really apply to the user.
Example: A segment created of just test users. To ensure this segment does not run into all of the regular active messages, we have to create a segment call “Not a test user” and add literally every single user that is not a test user to that segment, and then add that segment to all engagements.
Now 99% of our users have a segment tag of “Not a test user” when it would make more sense to simply tag the 1% of test users.
The email engagement offer this option and even lets one choose the date or days since qualification.
I am not sure why this logic option would not be included in other engagement logic as well.
