I hope this message finds you well. I am writing to propose two ideas that could significantly enhance our platform's functionality and improve user experience. These suggestions are aimed at better tracking and managing issues raised by our community users, thereby increasing engagement and efficiency.

1. Issue Status Tracking: Implementing a feature to track the status of issues created by community users can greatly improve transparency and communication. Each issue could display its current status within the topic, using labels such as "Created," "Response," and "Solution." This would allow users to easily see the progress of their concerns and know when they have been addressed. For example:

   This clear status indication will help manage user expectations and reduce repetitive inquiries about the same issue.
   Example:

   

    

   • Created: Indicates that the issue has been submitted and is awaiting review.
   • Response: Shows that a team member has responded and is working on the issue.
   • Solution: Signifies that the issue has been resolved and a solution has been provided.

2. "Me too" Option: Introducing a "Me too" option where users can indicate if they are experiencing the same issue as described in a topic would be incredibly beneficial. This feature would enable users to click a "Me too" button, which not only counts the number of users facing the same problem but also lists who has selected this option. This collective data would help us prioritize common issues and track recurring problems more effectively. For instance:

   • A user creates a topic about a connectivity issue.
   • Other users experiencing the same issue can click "Me too."
   • We can then see how many users are affected and address the most pressing concerns promptly.

Example:

While we understand that Vodafone's forum may have a different provider, we believe these functionalities would be highly useful and improve our community interaction significantly.

Thank you for considering these suggestions. I am confident that these enhancements will greatly benefit both our team and our users. Please let me know if you need any further details or if we can discuss this further.

Best regards,