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Gainsight Assist: Allow admins to control which Activity Types are selectable

Related products:CS Timeline & Activity Tracking
  • October 23, 2024
  • 1 reply
  • 63 views
lila_meyer
arminfpop
Sophie Lead Forensics
DannyPancratz
aluciani
+22
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darkknight

With regard to the Activity Type selector in Gainsight Assist, there may be Activity Types that are reserved for very specific processes that we do not want users to select through GA. This can also exacerbate dirty/inaccurate data issues.  

Enablement and documentation only get you so far - a common end user thought seems to be: “if something is possible, then it must be acceptable.”

Please provide admin ability to control which Activity Types are selectable from Gainsight Assist similar to how we can control which Email Templates are available to Gainsight Assist.

1 reply

revathimenon
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  • Gainsight Community Manager
  • 594 replies
  • January 30, 2025
The following idea has been merged into this idea:

All the votes have been transferred into this idea.

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