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jeremy_johnston
Helper ⭐️
February 14, 2024
New Idea

Gainsight Assist Outlook Add-in - set a default value for 'Activity Type'

Related products:CS Other Features
  • February 14, 2024
  • 1 reply
  • 53 views

We want to be able to set a default value for ‘Activity Type’ in hte Gainsight Assist Outlook plug-in.

Ideally, it would always default to Email. If the feature can’t be setup to do this natively, we want there to be a means for us to set it within our org specifically.

Currently, it appears to randomly pick 1 of the active Activity Type values we have in Timeline Settings.

 

 

1 reply

Wihoward
Helper ⭐️
February 22, 2024

we submitted this to support because according to the release documentation Email should be set as the default. They created the enhancement community post below 

 

Set Activity Type to default. | Gainsight Community