Currently there is a connector for CC and Gainsight CS within CS but it is only 1 direction (CC → CS)
We need a way of updating Community using CS, either via External Actions (and therefore we need to be able to authorize API connection via a Connector Job) or just by having OOB integration that adds Community related actions to rules engine.
Our current use cases;
- Assign Credly badges to user
- Assign roles/permisions to user
Both these products are owned by Gainsight so there should be an easy way to send data bi-directionally between them….
