Gainsight CS -> CC integration

💯!!!
Since both products are part of the Gainsight ecosystem, there absolutely should be an easy, native way to send data bidirectionally between them. It feels like a foundational missing piece.

Fyi ​@dawn.wayland ​@Molly.McQ ​@vineshgvk 

Totally agree! This feels like core functionality that should already exist. A few use cases we’d benefit from: triggering automated welcome posts or DMs when a user becomes a customer or reaches a certain milestone in CS, and revoking roles in Community when a user churns. Without bidirectional sync, we’re left with patchy workarounds. Having native support would unlock a ton of value across the lifecycle.

We also want to be able to revoke access when a user leaves a customer or when the customer churns. Right now, it’s a manual process. Bleh.

Good news 🎉 This idea is now in development.
The team is actively working on it, and we’ll share updates here as we get closer to release. Thanks for helping shape the product.
Initial release of this feature is anticipated to be in April 2026, with more in store in the following months!

Hey,

Thank you for your patience and for continuing to engage on this thread. We want to give you a clearer picture of where things stand.

Here is the current status of the requests raised here:

• CC User Profile Fields Mapping with CS attributes: As promised, the first phase was delivered with two CS objects brought over to CC. The next phase, incorporating all CS objects, is actively in development with a target release for the end of July 2026.

• CC Custom Role updates using CS data: This is also in development and tentatively planned for Q3 2026.

• Badge assignment & access revocation on churn: We hear you on these. While they are not on the roadmap for this year, they remain on our radar as part of our broader integration strategy.

We will keep this thread updated as we get closer to these release dates!