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bradley
Expert ⭐️
November 4, 2022
New Idea

Gainsight Home Widget Locking UX Request

Related products:CS Reports
  • November 4, 2022
  • 1 reply
  • 34 views

This isn’t a huge issue but to me was extremely counter intuitive to most UX I’ve experienced.

 

Context: You’re building a Gainsight Home layout and you want some widgets locked down so your end users can’t change them and you’re presented with this:

Unlocked

 

Just by looking at the icon I thought that meant it was locked already, which seemed like a weird default. Then I got the mouseover text that says “Lock Widget”.

So you click it and then it looks like this:

Locked

And now it looks unlocked?

I literally had to test this to see what it actually did, because I didn’t know to trust the image or the words.

 

Then you have an experience like this:

 

Problem: This doesn’t make any sense.

 

Request: Make it more intuitive?

Usually buttons like this reflect the current state of your thing. Like in Confluence, this locked padlock means there are restrictions: 

Or in Google Sheets: 

 

Bold is selected here and your text will be bold. You aren’t seeing the icon selected to know what will happen if you de-select it.

 

Maybe I’m out of touch but this was a very weird experience.

1 reply

alizee
VIP ⭐️⭐️⭐️⭐️⭐️
February 21, 2025

+1, it froze my brain for a minute.

The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.