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saltamash
Helper ⭐️⭐️
June 22, 2022
New Idea

Gainsight - Microsoft Teams Integration

Related products:CS Data Management & Integrations
  • June 22, 2022
  • 13 replies
  • 394 views

Hi All,

Do we have any plans on having Gainsight app for Microsoft Teams similar to the Gainsight <> Zoom integration?

We have a subset of our customers that leverage Teams instead of Zoom and for CSM handling those accounts it’d be great to have a similar experience to increase their productivity.

13 replies

anirbandutta
Expert ⭐️
June 22, 2022

@saltamash does this address your usecase?

 

It's an opportunity for engagement
saltamash
saltamashAuthor
Helper ⭐️⭐️
June 22, 2022

Hey @anirbandutta 

 

Not really. I am aware we now have Sally for Microsoft Team but this request is around having Gainsight App for Microsoft Teams.

Johnryanshaw
Contributor ⭐️
August 29, 2022

We are interested as well.  We just acquired a company that uses the Zoom → GainSight integration to log calls.  We are going to have to move that team over to Teams and I’d love for them to not have to go backwards and lose call logging.

abeck0625
Contributor ⭐️⭐️⭐️⭐️
September 5, 2022

We are also interested. A lot of our customers only use MS Teams and insist on meetings with the tool.

anirbandutta
Expert ⭐️
September 6, 2022

Let me get this on the radar

It's an opportunity for engagement
Wihoward
Helper ⭐️
May 18, 2023

Agree! Our company only uses MS Teams so this would be very beneficial 

CristianaF
Contributor ⭐️⭐️⭐️
February 1, 2024

I am a new user and I am also very interested into this as also my company uses MS Teams. I believe this has not been integrated yet? Thanks!

We may encounter many defeats, but we must not be defeated.
Cameron.Marijosius
Contributor ⭐️⭐️
March 7, 2024

Our company uses MS Teams and we would love some integration with Gainsight! 

We would love the Gainsight App from this main post but we also really want it to work with Meeting Assist.  We are not interested in buying Gong or adding Zoom licenses for the team just to make this feature work for us.  We have been looking at Update.AI because they do work with Teams but we really don’t want two systems.    Thanks!

Cameron Marijosius, CCO - Omnigo
saltamash
saltamashAuthor
Helper ⭐️⭐️
March 27, 2025

Hi ​@revathimenon 

I hope you are doing well. Can you check if there has been any progress made on this request? 

revathimenon
Gainsight Community Lead
March 27, 2025

Hey ​@saltamash 

Sure, let me raise this internally and get someone to take a look.

Where focus goes, energy flows.