New Idea
Gainsight page view data
At athenahealth, we would find it beneficial to better understand the page views and clicks within Gainsight. Currently, we can not easily identify which dashboards or c360 tabs are less frequently used and if there are any differences among service tiers. This would help us to optimize the configuration. For example, our default c360 layout has 44 sections. If we knew which tiers used which sections more frequently, we could make informed decisions about setting up unique layouts that are easier for our CSMs to navigate. Ideally, we could configure a report like this, filtered for a timeframe of our choosing:
| Page | Page views | Page clicks | User attribute 1 (ex. Department) | Account attribute 1 (ex. Service Tier) |
|---|---|---|---|---|
| Opportunities c360 tab | 100 | 75 | Account Executive | Strategic |
| Client Advocacy Dashboard | 10 | 0 | Customer Success Manager | Premier |