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At athenahealth, we would find it beneficial to better understand the page views and clicks within Gainsight.  Currently, we can not easily identify which dashboards or c360 tabs are less frequently used and if there are any differences among service tiers.  This would help us to optimize the configuration. For example, our default c360 layout has 44 sections.  If we knew which tiers used which sections more frequently, we could make informed decisions about setting up unique layouts that are easier for our CSMs to navigate.  Ideally, we could configure a report like this, filtered for a timeframe of our choosing:

Page Page views  Page clicks  User attribute 1 (ex. Department) Account attribute 1 (ex. Service Tier)
Opportunities c360 tab 100 75 Account Executive Strategic
Client Advocacy Dashboard 10 0 Customer Success Manager Premier

 

@angela_domenichelli there should be a way to do it for Dashboards but not sure about the c360 sections. I willwork on it and get back to you. 

This is still a product gap that we do not have usage information for our instance of Gainsight.

We have the asset tracking object which will give you that for dashboards etc. But for 360 it doesn’t do tabs for sure 

This used to be where  Enablement Engine played a role. 

Apparently, it looks like something is in development, however….?

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