Currently, the Administrator can edit views with the exception of My CTAs and My Tasks. These we can’t even add additional columns to the view. In the other views we have, we can add columns, but we cannot change the order of the columns, or rename the columns that we add. We could delete the columns that the system will allow us to, and re-add them in the order we want, but then we can’t change the name. As an example, we often have to add a field for a column that is just called “Name”. Not very descriptive, as it could be the Type Name, the Reason Name, the CSM Name, the TAM Name, Company Name, etc etc.
Please give the admin the ability to configure these fields to make the end-user experience consistent and more user-friendly.
