I know there is this option with the gmail integration.
Because this is manual, it sometimes gets missed. A CSM might forget to tick it sometimes.
Can I please request that there is a setting option to allow for it to default to be always ticked?
For example, in HubSpot, ALL emails are automatically tracked and logged (but it is a setting that you can change per user, whether you want it default on or default off).
This would be a great feature to have in Gainsight as well.
+1Hi
Nevertheless, we will look into this and post and update once we have finalised a solution.
+11YES this would be HUGE for us. I’ve heard this so often from CSMs and many other email tools have this feature permanently enabled. I can understand the hesitations that
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