Skip to main content
New Idea

Group Send - Outlook Plugin

Related products:CS Timeline & Activity Tracking
  • July 28, 2025
  • 1 reply
  • 16 views

With the release of the Group Send feature (https://support.gainsight.com/gainsight_nxt/Email_Assist/Group_Send/User_Guide/Group_Send_User_Guide) we would like to request the ability to log emails to multiple customer timelines from the Gainsight Plugin for Outlook. 

We have instances where we do Customer-to-Customer meetings or we have focus groups and we would like to log the meeting notes to multiple timelines with one click, vs. copy/pasting to multiple timelines. 

This feature would save us time and ensure accurate meeting notes for all customers.

1 reply

Forum|alt.badge.img
  • Contributor ⭐️⭐️
  • July 28, 2025

This feature would go quite a long way in improving efficiency and accuracy.