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New Idea

Group Send - Outlook Plugin

Related products:CS Timeline & Activity Tracking
  • July 28, 2025
  • 2 replies
  • 32 views

With the release of the Group Send feature (https://support.gainsight.com/gainsight_nxt/Email_Assist/Group_Send/User_Guide/Group_Send_User_Guide) we would like to request the ability to log emails to multiple customer timelines from the Gainsight Plugin for Outlook. 

We have instances where we do Customer-to-Customer meetings or we have focus groups and we would like to log the meeting notes to multiple timelines with one click, vs. copy/pasting to multiple timelines. 

This feature would save us time and ensure accurate meeting notes for all customers.

2 replies

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  • Contributor ⭐️⭐️
  • July 28, 2025

This feature would go quite a long way in improving efficiency and accuracy. 


ssamarth
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  • Gainsight Employee ⭐️
  • April 8, 2026

What has pluggins to do with Group Send. Both are separate. Also with Group Send , user can log to timelines of multiple customers