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Contributor ⭐️
July 28, 2025
New Idea

Group Send - Outlook Plugin

Related products:CS Timeline & Activity Tracking
  • July 28, 2025
  • 3 replies
  • 59 views

With the release of the Group Send feature (https://support.gainsight.com/gainsight_nxt/Email_Assist/Group_Send/User_Guide/Group_Send_User_Guide) we would like to request the ability to log emails to multiple customer timelines from the Gainsight Plugin for Outlook. 

We have instances where we do Customer-to-Customer meetings or we have focus groups and we would like to log the meeting notes to multiple timelines with one click, vs. copy/pasting to multiple timelines. 

This feature would save us time and ensure accurate meeting notes for all customers.

3 replies

Contributor ⭐️⭐️⭐️
July 28, 2025

This feature would go quite a long way in improving efficiency and accuracy. 

ssamarth
Gainsight Employee ⭐️
Gainsight Employee ⭐️
April 8, 2026

What has pluggins to do with Group Send. Both are separate. Also with Group Send , user can log to timelines of multiple customers

dayn.johnson
VIP ⭐️⭐️⭐️⭐️⭐️
June 7, 2026

log emails to multiple customer timelines from the Gainsight Plugin for Outlook. 

@ssamarth If I’m understanding correctly, the ask is to be able to log those emails from the plugin (not from within Gainsight) -- while I haven’t used the feature personally, is that currently possible? Or is it just possible from Gainsight itself?

Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member