GS Assist for Outlook - Log to Timeline Status

Forum|Forum|5 years ago
September 21, 2021
12 replies
184 views

This was a request from one of my end users and I don’t see this functionality but it would be super useful.

Basically, what I would like to see is something similar to the timeline log status that you can get in Gmail/Chrome, but in outlook:

As far as I can tell, right now you need GS assist open and the email in question open to see if it is logged, but there’s no way to look at a folder in outlook and quickly see what has/hasn’t been logged.

P.S. if this is currently possible please show me the way.

gunjanm

Expert ⭐️

I think my users would love this!

Gunjan

Cornelia

Contributor ⭐️⭐️⭐️⭐️⭐️

Hello @bradley, thank you for your post, quickly looping in our Product Manger to throw some light here.

C

chethana

Expert ⭐️

Hello @bradley
We would love todo that, unfortunately we cannot add anything on outlook email. This is a limitation on Outlook framework. So only best solution we could provide now is showing that status in add-in space as soon as u open that email.

bradleyAuthor

Expert ⭐️

Hello @bradley
We would love todo that, unfortunately we cannot add anything on outlook email. This is a limitation on Outlook framework. So only best solution we could provide now is showing that status in add-in space as soon as u open that email.

I have an account manager who uses a Salesforce and Linkpoint connection that allows them to see in the subject line that the email was logged to their CRM: