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Horizon Email Templates - Token Formatting

Related products:CS Journey Orchestrator, Email & Notifications
  • October 16, 2023
  • 6 replies
  • 95 views

dayn.johnson
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This may have been asked previously (over a year ago, probably for the old editor -- and not acknowledged), but is there a reason that tokens in the new Horizon email templates are not affected by the text formatting options in the main editor toolbar, and instead have their own formatting options? (screenshot below)

In particular, the “Font Weight” formatting option seems like a glaring omission. If we want to make a token bold after the email has already been created and we’ve begun testing it (mapped) in the program, we have delete the text, re-tokenize it, and re-map it. For token heavy emails where we may want to emphasize a string of text that contains multiple tokens, this becomes tedious very quickly. (ex: “… {{company}} has {{# of credits}} credits that will expire on {{Month DD, YYYY}}...”)

If we want to make that entire line bold, we have to delete all three tokens, add them back again, make the sentence bold in the email formatting editor, re-tokenize those tokens, update the type (number, date format), and then re-map them in the program.

TL/DR: Whichever option is easier (either allowing tokens to be affected by the general formatting toolbar or adding a “font weight” option to the “token formatting” style menu), could we please get this added in a future release? 🙏

Screenshot of Token Formatting options

 

6 replies

matthew_lind
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • October 22, 2023

Could not agree more. 

In fact, this Idea explains why I haven’t been successful formatting tokens: I’ve been fighting the formatting in the Horizonized Email Template builder for several days, and now realize tokens in the Horizonized Email Template builder aren’t responsive to formatting.

That’s a regression of functionality from the previous Email Template builder. Also, deleting and re-adding the tokens is not a work-around here. That’s a very long work-around, and requires work in both the Email Template builder and also in every Program and Program step where the Email Template is employed. It’s very time intensive (which is the least of the issues) and very easy to miss a step, which could cause messages to go to customers not as we intended them to go.

 


mobrien14
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  • Helper ⭐️
  • January 10, 2024

100% agree and I hope to see this prioritized sooner than later.

As we continue to overhaul and revise existing templates to fit the needs of our business today, not having the option to adjust the weight of tokenized text without deleting & adding it back adds far too much time. 


gracelc
  • Contributor ⭐️⭐️⭐️
  • January 10, 2024

I’d agree with the need for this update - often someone else creates the template with the tokens included and then I update the look and wording, but having to re-set the tokens removes some of the convenience of this way of working.


ssamarth
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  • Gainsight Employee ⭐️
  • February 14, 2024

@dayn.johnson this is resolved

 


ssamarth
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  • Gainsight Employee ⭐️
  • February 14, 2024
New IdeaReleased

dayn.johnson
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  • Author
  • VIP ⭐️⭐️⭐️⭐️⭐️
  • February 14, 2024

Fantastic news, thank you @ssamarth!