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andorfuhrer
andorfuhrer
Helper ⭐️
November 25, 2020
New Idea

How can you not report on Link Code when tracking URLs in an email template

  • November 25, 2020
  • 17 replies
  • 451 views

Does anyone know how to report off the Link Code in an email template when you embed a URL and click on Enable Link Tracking?

 

We have quite a few email templates that we use via a Playbook/CTA where we add urls and would like to report on the Link Code we assign to make reporting easier, since it would be a little meh to try and report off the URL.   

I have looked both at Email Logs and Raw Email Logs and have not see anything yet.  


Im part in denial because GS Support said the field is not reportable and I am trying to understand how one can design a feature like this who’s purpose is for ease of reporting/tracking and not make it available to report.  Help me understand, please :sob::worried:

 

    17 replies

    sai_ram
    sai_ram
    Expert ⭐️⭐️
    November 26, 2020

    @andorfuhrer sorry for the inconvenience, as per my knowledge we cannot report on Rich Text Fields. The above one is Rich text area filed, has options like Link Code(Insert link), attach files, attach reports, Insert Report, Insert Survey etc.. 

    Sorry, not sure with workaround too.

    nitisha_rathi
    nitisha_rathi
    Expert ⭐️⭐️
    December 3, 2020

    I agree that this should be available in reporting. I will look into it. Thanks for posting.

      davebrown2242
      davebrown2242
      Helper ⭐️
      December 17, 2020

      @sai_ram  & @nitisha_rathi - We just configured 60+ email templates for playbooks across Success and Account Management. Link Tracking was configured and documented for each group so we can have clean reporting - Not by URL.

      Is it (really) true that this field exists prompting use with NO USE AT ALL TO REPORTING?

      I hope I am missing something….. 

      DB
        nitisha_rathi
        nitisha_rathi
        Expert ⭐️⭐️
        December 18, 2020

        @davebrown2242 You can report on the url of the link but not on the link code

        davebrown2242
        davebrown2242
        Helper ⭐️
        December 18, 2020

        @nitisha_rathi Dare I ask the main question - What exactly is the point of the Link Code today?

        DB
          nitisha_rathi
          nitisha_rathi
          Expert ⭐️⭐️
          January 8, 2021

          @davebrown2242 You are correct. This should have been available in analytics. We have plans for revamping the analytics and we will definitely take this enhancement as a part of it.

            sai_ram
            sai_ram
            Expert ⭐️⭐️
            January 8, 2021

            @davebrown2242 and @andorfuhrer Thanks for sharing it here. I am changing this to idea for better tracking purpose.

              ana_g
              Helper ⭐️
              January 13, 2021

              +1! We have run into this frustration as well...

              Anastassia Goidina
                davebrown2242
                davebrown2242
                Helper ⭐️
                January 13, 2021

                Thanks, @sai_ram - :thumbsup:

                This would help a lot in the ‘cleanliness’ of JO Dashboarding for the common/non-admin user.

                 

                DB
                  kvanderwyk
                  kvanderwyk
                  Contributor ⭐️⭐️
                  April 5, 2022

                  I also would love to see movement on this, because it seems like this feature exists with no purpose at all? We are sending customer communications via Gainsight and I had set up Link Codes for our email templates hoping that we could get reporting/analytics on particular “buckets” of links (i.e., “blog post”). If we have to report on this at the URL level it makes this effort worthless.

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