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andorfuhrer
andorfuhrer
Helper ⭐️
November 25, 2020
New Idea

How can you not report on Link Code when tracking URLs in an email template

  • November 25, 2020
  • 17 replies
  • 451 views

Does anyone know how to report off the Link Code in an email template when you embed a URL and click on Enable Link Tracking?

 

We have quite a few email templates that we use via a Playbook/CTA where we add urls and would like to report on the Link Code we assign to make reporting easier, since it would be a little meh to try and report off the URL.   

I have looked both at Email Logs and Raw Email Logs and have not see anything yet.  


Im part in denial because GS Support said the field is not reportable and I am trying to understand how one can design a feature like this who’s purpose is for ease of reporting/tracking and not make it available to report.  Help me understand, please :sob::worried:

 

    17 replies

    Show previous replies
    anirbandutta
    anirbandutta
    Expert ⭐️
    April 6, 2022

    I also would love to see movement on this, because it seems like this feature exists with no purpose at all? We are sending customer communications via Gainsight and I had set up Link Codes for our email templates hoping that we could get reporting/analytics on particular “buckets” of links (i.e., “blog post”). If we have to report on this at the URL level it makes this effort worthless.

    @PavanCh pl see this thread

    It's an opportunity for engagement
      ssamarth
      Gainsight Employee ⭐️
      ssamarth
      Gainsight Employee ⭐️
      August 29, 2022
      Under Consideration→Acknowledged
        HMM
        Helper ⭐️
        January 4, 2023

        I see this has been moved to acknowledged. Is there any plan to add this functionality? What is the intended purpose of the link codes without the reporting functionality?
        Thanks

          Gainsight Employee ⭐️
          ecaldwell
          Gainsight Employee ⭐️
          November 21, 2023

          @sai_ram @nitisha_rathi any update on this?

          Even as of Present Day, the “Link Code” is available in UI when configuring a Link in Template Builder, but it is confusing as there is no real functionality associated with it (such as Reporting, or for example using ‘Link Code’ in place of full URL in a JO Program / Conditional Wait.) 

          Gainsight Employee ⭐️
          ecaldwell
          Gainsight Employee ⭐️
          November 21, 2023

          @ssamarth 

          chiggitt
          Contributor ⭐️⭐️⭐️
          November 22, 2023

          @ecaldwell this is the exact same issue we are having. We’re trying to A/B testing two versions of an email to see which calls to action in the email are driving more clicks. We need to be able to report out on the unique URL click within each email version. No having the ability to report out on this is preventing us from leaning in to Journey orchestrator

          Ester.Memoli
          Ester.Memoli
          Helper ⭐️
          March 6, 2024

          Hello, is it not available for reporting? :-| 

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