Idea. The ability to use Multi-Select Drop Downs in Timeline Activity Type Setups.

+1

Is there an estimate on when this might be available?

This came up for my Org this week. We have an activity type for Critical Issues and have an outage across multiple business lines. A multi-select pick list would be ideal so that the team could identify which business line was impacted as it varies widely which clients use which services. Thx!

What is the ETA for this feature?

It’s currently not possible to use multi-select picklist fields in the “Group By” area for reporting so @sagan_sherlin can we piggyback adding that functionality to this request? I imagine your use case and others will eventually mean someone will want to report on this field. The ability to group by multi-select dropdowns will open up other reporting as well! Here’s a link to this request @Leomeirinho @marshall @GarethR @JamieRobson @phani_kumar @sacha @lyne_therien @ana_g @meenal_shukla @manmeet_dosanjh @kate_green 

• Reporting on Multi-Select Picklist Fields Discovery
• 109 Votes

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bradleymcg wrote:

It’s currently not possible to use multi-select picklist fields in the “Group By” area for reporting so @sagan_sherlin can we piggyback adding that functionality to this request? I imagine your use case and others will eventually mean someone will want to report on this field. The ability to group by multi-select dropdowns will open up other reporting as well! Here’s a link to this request @Leomeirinho @marshall @GarethR @JamieRobson @phani_kumar @sacha @lyne_therien @ana_g @meenal_shukla @manmeet_dosanjh @kate_green 

• Reporting on Multi-Select Picklist Fields Discovery
• 109 Votes

to vote and comment on for visibility!

@bradley Voted! Would love that ability!

Hey Team,

Any Updates on this ask? We have another customer who would love to have multi select picklists as their use cases fall short of them when we don’t have this functionality as this would mean we need to rely on Text in Notes section which may or may not be reliable.

Chiming in on this request as we have an urgent need for this enhancement

It is said I stumbled across this limitation when I need it most and didn’t find it was not possible in any documentation.

This came up again today. Are there any updates on plans here?

This is something on our mid-term roadmap. Hopefully we’ll get to it by the end of this year.

Woohoo!!!! This is awesome news!

Any plans to add this?

Agree with everyone above that this option would be very beneficial to our CSM team - hope to see it on the roadmap soon. 

+1 this needs to be added.. our user story is the ability to define an interaction for multi-product engagement from a single resource.  Please let us know.

+1 on this as well. My goal is to have timeline be the place where the field updates a list of systems that our customers are using, and what they add over a period of time, and it requires a multiselect behavior. Thank you.

It is currently targeted for Q3. Once our prioritisation process is complete, we’ll have a better idea of when this might get picked up. I will update once this gets picked up.

Woohoo! =)

Hi @Bhawya any updates here? 

Hey @heather_hansen this item is planned for Q3 and is currently in technical analysis phase.

100% need this in my life. :)

Great news! In our upcoming release (end of October) admins will be able to create multi-select dropdown fields for new and existing Activity Types. This will enables end-users to capture multiple values in the same field while creating an Activity. Be on the lookout for release notes for more details soon. 

Fantastic news @jake_ellis. Question: we have implemented check boxes as an alternative on one of our Activity Types. Once we’ve implemented a new multi-select drop down for this Activity type, would the recommended “migration” process be to go back to all of the Activities if that type to update the Dropdown retroactively? Luckily, there aren’t many so far.

@TurkOfAges With this new feature, you can add a multi-select dropdown field in the existing/new activity type. But the existing fields cannot be updated.