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heather_hansen
heather_hansen
VIP ⭐️⭐️⭐️⭐️⭐️
February 26, 2019
Parked

Images in Timeline Activities

Related products:CS Timeline & Activity Tracking
  • February 26, 2019
  • 32 replies
  • 528 views
It appears that when you are copying and pasting an email, the images do not also copy. We are currently adding them as attachments, but obviously, it would be more ideal to have them included in the actual email. Is that doable?

Also, we are looking at turning on the BCC email option soon. Will the images still not carry over with this as well?

      32 replies

      nitisha_rathi
      nitisha_rathi
      Expert ⭐️⭐️
      February 27, 2019
      Hi Heather,

      The images will be carried over and added inline when an email is Bcc'ed to Timeline. We are yet to enable adding inline images manually, it is on our roadmap.

      Thanks,

      Nitisha

      sai_ram
      sai_ram
      Expert ⭐️⭐️
      February 27, 2019
      @heather_hansen Thanks for bringing this up! I've changed this to and idea post.

      Keep Posting!

      heather_hansen
      heather_hansenAuthor
      VIP ⭐️⭐️⭐️⭐️⭐️
      February 27, 2019
      @nitisha_rathi Thanks for clarifying! Sounds like a good reason for me to push implementing the BCC. I appreciate it!

        angela_domenichelli
        angela_domenichelli
        Contributor ⭐️⭐️⭐️⭐️⭐️
        November 29, 2019

        We would also prefer the images remain in-line when posting to Timeline, either directly or via BCC.  Glad this one is Under Consideration and I will follow for updates.  Thanks!

        Angela Domenichelli (She/Her/Hers)
          nt_csm
          Contributor ⭐️⭐️
          May 4, 2020

          This is very basic functionality and even your forum supports it, lol.

           

           

          nitisha_rathi
          nitisha_rathi
          Expert ⭐️⭐️
          May 5, 2020

          I agree. We will get to it very soon.

          rakesh_lingala
          Helper ⭐️⭐️⭐️
          October 22, 2020

          Hello Everyone!

          Happy to announce that Timeline is enhanced as per Gainsight Horizon Experience as part of the v6.18 release (SFDC / NXT). The Timeline Horizon Experience gives prominent space to high priority information as well as new options to search and filter Timeline. Users now have the ability to edit Activity Type after creating an activity, create and save Timeline views, preview attachments, manage drafts from a consolidated tab, and much more.

          For more information on this feature, refer to the SFDC & NXT articles.

          This feature is implemented in both SFDC and NXT versions.

          Thanks for posting!

            angela_domenichelli
            angela_domenichelli
            Contributor ⭐️⭐️⭐️⭐️⭐️
            October 22, 2020

            Is in-line imaging supported in Horizon?  I didn’t see it called out on the Gainsight Go article here: https://support.gainsight.com/SFDC_Edition/Timeline/User_Guides/Use_Timeline_to_log_Activities/Activity_Options#Edit_Activity.  It would make the email from Timeline option much more user friendly. CSMs often need to explain workflows to clients that require in-line imaging to ensure understanding.  Thanks for any additional information.

            Angela Domenichelli (She/Her/Hers)
            Jef Vanlaer
            Jef Vanlaer
            Helper ⭐️⭐️⭐️
            January 29, 2021

            @rakesh_lingala @sai_ram I was just looking into adding inline images to Timeline Activities as one of our Gainsight users asked about it. Even on Horizon Experience, it doesn't seem possible to me. Am I missing something?

              angela_domenichelli
              angela_domenichelli
              Contributor ⭐️⭐️⭐️⭐️⭐️
              January 29, 2021

              This has not been implemented from our point of view.

              Angela Domenichelli (She/Her/Hers)
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