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heather_hansen
heather_hansen
VIP ⭐️⭐️⭐️⭐️⭐️
February 26, 2019
Parked

Images in Timeline Activities

Related products:CS Timeline & Activity Tracking
  • February 26, 2019
  • 32 replies
  • 528 views
It appears that when you are copying and pasting an email, the images do not also copy. We are currently adding them as attachments, but obviously, it would be more ideal to have them included in the actual email. Is that doable?

Also, we are looking at turning on the BCC email option soon. Will the images still not carry over with this as well?

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      heather_hansen
      heather_hansenAuthor
      VIP ⭐️⭐️⭐️⭐️⭐️
      November 7, 2025

      ​Sad to see this was parked a year ago.  Came up again for me today, and wanted to come ping again.

      ​@revathimenon can you see if this can be revisited?

      ChiragJ
      Gainsight Employee ⭐️
      ChiragJ
      Gainsight Employee ⭐️
      November 17, 2025

      Hi ​@heather_hansen , we have reviewed this and we may not be able to support the enhancement in near future. We are working on Auto-logging of Emails and while attachments and inline images are not supported in first phase , we are already considering if we can make inline images captured automatically as attachments as well. I think it help improve the experience. 

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