If you search for “error message” in the community, there are literally dozens of mentions of poor error messaging throughout Gainsight.  

Here’s another.

When attempting to renew a domain cert, I got an error “Server Error Occurred, Please Contact Support.”
 

Then I had to open a ticket and go back and forth only for support to tell me that the “backend logs” stated “Exception: Key provided does not match the certificate.”   Apparently I had been given the wrong key by my IT department.  

Now, why couldn’t that “backend” error message be passed on through to the UI?  I wouldn’t have had to waste both my time and supports time.

Gainsight cuts way too many corners when delivering solutions which create inefficiencies when it comes to usage, maintenance and support. Sure, the problem was on our end, but that kinda stuff happens.  If the system knows on the backend that we did something wrong, the front end should be able to surface that information.