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bradley
Expert ⭐️
September 1, 2023
Open

Improved Action Setup for Horizon Rules

Related products:CS Rules Engine
  • September 1, 2023
  • 28 replies
  • 492 views

Hopefully not a repost, though I’m sure I’ve seen similar, and probably made similar.

 

The Setup Action page isn’t great if you have more than three actions:

I’m sure I’ve commented already on the criteria getting clipped and the action not having any useful information on it. Here, you can see that the number of additional criteria is barely even visible.

 

The main issue is the workflow. If I ever want to work on one of these 25 other actions, I have to click show more criteria. When I work on the action, save and close it, I’m not even snapped back to the design. I’m just in empty space. See gif below to embark on a delightful journey with me:

 

I’d really like to have more show by default or at the very least when I expand the list, have it stay expanded while I’m on the Actions Page unless I collapse it myself.

 

Part of the reason for this is I’d also really like to see which actions are active, which are not, AND have the ability to toggle actions off without having to go into each action individually.

If the actions are all on the same criteria branch, it’s pretty easy to see what is/isn’t active and do the toggling. But for the most part, my actions all have different criteria and, as you can see above, going into each action to toggle it on or off is a nightmare:

  • You have to go through this expand, click, scroll, expand, click, scroll nightmare 25 times.
  • Because of that, and the fact you can’t see if the action you just toggled off is off or not, it’s hard to keep track.

Toggling actions on and off is great for testing, but really hard to manage for larger rules. When I wanted to test this rule, I ended up cloning it, and just deleting everything because it was easier :(, and even that was a pain.

28 replies

sarahmiracle
VIP ⭐️⭐️⭐️⭐️⭐️
September 1, 2023
Customer Success Systems Admin @ Amplitude, 3x Gainsight CS Ops Product Council Member
kstim
Helper ⭐️⭐️
September 4, 2023

Strongly agree with this - while I am a big advocate for Horizon rules, I do agree that the action setup should be re-visited. We had a few rules that had many actions and the layout was a little challenging to navigate. It could be nice to have the ability to adjust how we want the layout/structure of the actions to appear when there are more than 3. It would also be nice to have the option to show the whole criteria name instead of truncating it (maybe it could be an on/off toggle so those who want to see the full name has the option, and those who prefer it truncated can have this option).

TMaier
Helper ⭐️
October 5, 2023

+1 for the “stays expanded” part. Working in a rule with a bunch of actions and having the list auto-collapse every time I leave an Action or Criteria page is a little annoying.

cankney
Contributor ⭐️⭐️⭐️
October 20, 2023

+1000 on the stay expanded. I’ve been migrating some bionic rules to horizon, and as a part of that I’m reviewing all of the actions and naming the criteria. It’s SO FRUSTRATING to have to click on “show more criteria” every single time I want to see more than the first 3. There is plenty of space on the screen, so I don’t know why they need to be hidden.

Contributor ⭐️⭐️
November 8, 2023

Adding on to this post because it is somewhat related: 

It would also be nice to show the criteria name once you are in the action step. If you forget which one you clicked and have many similar criteria, you can’t see the name of the one you are in!

 

 

romihache
VIP ⭐️⭐️⭐️⭐️⭐️
November 23, 2023

AHHHH! THANKS!!!
I’ve been procrastinating on submitting an idea regarding this issue and just had a new clash against a rule and finally came to post and found this one.

Pretty please, leave them expanded! Use the whitespace better, it’s an extremely frustrating experience to work on a rule with more than 3 actions.

Continuous improvement is better than delayed perfection
jparker
Contributor ⭐️⭐️⭐️⭐️⭐️
November 23, 2023

 

Looking for my next role: Gainsight Lead / CS Ops Product Council Member. Let's connect: https://www.linkedin.com/in/jon-parker/
rakesh
Gainsight Employee ⭐️
Lets put your data to work!
November 29, 2023
No StatusAcknowledged
rakesh
Gainsight Employee ⭐️
Lets put your data to work!
November 29, 2023

Hi All,

Acknowledge the problem here. As we think of a solution → What if we do not hide but show all actions upfront with scroll? Does that seem like a better experience? 
cc: @Kritika 

romihache
VIP ⭐️⭐️⭐️⭐️⭐️
November 29, 2023

Sounds like a step in the right direction 

Continuous improvement is better than delayed perfection