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gunjanm
Expert ⭐️
July 20, 2020
Parked

Inbound Email User Management

Related products:CS Timeline & Activity Tracking
  • July 20, 2020
  • 20 replies
  • 641 views

I am sure I’m not the only one rather annoyed by the fact that Inbound Email users, I.e. those who are able to use the BCC to Timeline function, are a) managed in an entirely separate section rather than right within User Management, and b) cannot be added by a CSV or at least selecting multiple users. 

It would be amazing if this were just an easy “checkbox” within User Management. 

 

20 replies

heather_hansen
VIP ⭐️⭐️⭐️⭐️⭐️
July 20, 2020

Definitely a pain to have to remember to go to the Email Config page to add them there as well.

jean.nairon
Expert ⭐️
July 22, 2020

A checkbox on the user table or if we could have a separate permission group, I think that would be ideal. 

Jean
gunjanm
gunjanmAuthor
Expert ⭐️
August 6, 2020

A checkbox likely makes the most sense, but then comes the question of whether we can control what the default behaviour is.

Gunjan
CurtisValentine
Helper ⭐️
August 12, 2020

I fully agree!

Contributor ⭐️⭐️
August 27, 2020

Definitely ..Adding users functionality should be enhanced to add Multiple users. In our company, now we need enable this feature and i need add each and every user manually

 

Very inefficient !!

 

cnichols
Helper ⭐️
August 27, 2020

@gunjanm  -  I think the entire way that permissions are built for various features including this one needs to be  re-evaluated to improve the administrative experience. I have found that I have forgotten the BCC rights multiple times due to it not being in the same location as the end users. 

There needs to be more automation around user creation to automatically opt the users in if they are in a group or something of the likes of a checkbox (as you mentioned). 

Glad to hear that I’m not the only one finding this challenging from an administrative perspective! 

gunjanm
gunjanmAuthor
Expert ⭐️
August 29, 2020

@cnichols completely agreed! Permission Set Bundle Rules are nice, but even those should be related to these email permissions. 

Gunjan
bruno.pelikan
Contributor ⭐️
September 22, 2020

Hello Guys, Bruno from São Paulo, Brazil. I’m quite new here at GS, but at this topic, I’m wondering if you guys have had something like this:

I’m the admin owner of my account and I can’t find a way to start using inbound

nitisha_rathi
Expert ⭐️⭐️
September 24, 2020

Hello Guys, Bruno from São Paulo, Brazil. I’m quite new here at GS, but at this topic, I’m wondering if you guys have had something like this:

I’m the admin owner of my account and I can’t find a way to start using inbound

@bruno.pelikan Can you please log a support ticket so that our team can look into it

sai_ram
Expert ⭐️⭐️
September 28, 2020

Hello Guys, Bruno from São Paulo, Brazil. I’m quite new here at GS, but at this topic, I’m wondering if you guys have had something like this:

I’m the admin owner of my account and I can’t find a way to start using inbound

@bruno.pelikan I am creating a support ticket on your behalf. Our support team will reach you. Thanks