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Increase Character limit of Notes for Email to Timeline

Related products:CS Timeline & Activity Tracking

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29 replies

  • Contributor ⭐️⭐️
  • 3 replies
  • April 26, 2024

This is an issue for my company as well. If increasing the max character count isn’t possible, I’d rather see emails truncated than failing to load entirely


  • Gainsight Employee ⭐️
  • 31 replies
  • May 30, 2024

Hello Team,

We're aiming for a significant expansion, increasing to 130K characters to support various use cases.

We'll provide updates on the delivery timeline as we make progress.

 


  • Gainsight Employee ⭐️
  • 31 replies
  • May 30, 2024
DiscoveryDevelopment

jordan_cook
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  • Contributor ⭐️⭐️⭐️⭐️
  • 45 replies
  • July 17, 2024

Looks like development has started on this enhancement request, which is fantastic. I think one of the problems I’m having with this too is that there is no good error message when the limits are exceeded. It just doesn’t work, you get s generic error, or even sometimes gets stuck in a state of perpetual loading.

This is something else I would add to this request - give us some more meaningful feedback in the form of an error message when something fails for a specific reason. For example:

  • Too many attachments
  • Unsupported attachment types
  • Total attachment size is too large (20MB Limit)
  • One single attachment is too large (15MB limit)
  • Character limit exceeded
  • Etc.

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