Increase Character limit of Notes for Email to Timeline

Hi @Bhawya !

Can you please provide us the ETA on this feature request? Our Organization is also affected with this issue and gets very difficult to log timeline entry automatically. There are high chances to miss out the imp information from logging to timeline due to manual logging attempt. 

Looking forward to hear from you soon.

Something I encountered in my previous GS admin role is the fact that the GS Assist Outlook plug-in tries to pass the full URLs in an email to the timeline, which obviously can put an email over the character limit pretty quickly. It’s compounded if your organization uses any sort of URL screening for inbound emails. Increasing the character limit seems like a relatively quick fix for this as well.

Hello @Bhawya 
Can you please provide us with the latest update on this matter?
Approximately 84 members have identified this as a concern, and we continue to receive support cases related to it. It will help our customers if we decide on a solution on this.

Thanks in advance!

Hi Team,

Given the overwhelming number of requests we understand the need for this feature and we are actively working on identifying the optimal solution option internally.
Rest assured, we will keep you updated on our progress and findings within this thread.

This is an issue for my company as well. If increasing the max character count isn’t possible, I’d rather see emails truncated than failing to load entirely

Hello Team,

We're aiming for a significant expansion, increasing to 130K characters to support various use cases.

We'll provide updates on the delivery timeline as we make progress.

Looks like development has started on this enhancement request, which is fantastic. I think one of the problems I’m having with this too is that there is no good error message when the limits are exceeded. It just doesn’t work, you get s generic error, or even sometimes gets stuck in a state of perpetual loading.

This is something else I would add to this request - give us some more meaningful feedback in the form of an error message when something fails for a specific reason. For example:

• Too many attachments
• Unsupported attachment types
• Total attachment size is too large (20MB Limit)
• One single attachment is too large (15MB limit)
• Character limit exceeded
• Etc.

Completely agree with ​@jordan_cook . I recently had to open a ticket bec the user has been experiencing the issue for 2 wks, only to find out thru support that the issue is over character limit. We could save so much time (over 2 wks) and energy of 3 people, maybe more, if there was a very specific error message. 

Please include in your development. ​@Sowmya