Integration between Timeline Activities and Google Calendar

Hello @srh_bsft , we are currently running beta program for Cockpit Calendar Integration (Google/Outlook), which will be available on Web. 

For more details, please visit 
https://community.gainsight.com/product-news-updates-6/beta-testing-opportunity-cockpit-calendar-integration-37434 

And if you are looking at Timeline integration, we currently are supporting Pre-Meeting Notification in Gainsight Mobile App through Calendar. For more details, please visit
https://support.gainsight.com/SFDC_Edition/Mobile/About/Gainsight_Mobile_App_Overview#Calendar_Connection

Let me know if you need more details.

I there any update on this? 

@sai_teja_reddy_nv - neither of the resources you pointed to log calendar activities to the timeline as timeline activities.

Hi @MattC , the links I have shared are the features which are implemented using Calendar Integration. Coming to your ask, there is no feature which can do a direct sync of calendar events to timeline.

If you are onboarded to Person model, you can connect your Google/Outlook account in Gainsight Mobile app which will send push notifications before any customer meetings. In that notification, you will get an option to Log Activity where few of the meeting’s details like Attendees, Duration, Company etc., are pre-populated and you just need to add any notes and log the same. More info here

Hope this helps.

@MattC did you get a change to view the comments posted by @sai_teja_reddy_nv. Please let us know if you need any hep here.

Any updates on this?  We’d really like to have two way sync between Timeline and Google Calendar.  We aren’t heavy users of CTAs, so the CTA sync doesn’t do much for us.  Thanks!

+1 this would be massively helpful for our CSM team. 

This is also very important to us. We have regular recurring calls with customers, and would love to have the ability for timeline entries to be automatically created for future instances of calls so that we can drop agenda items into these in the lead up to the call.

Also, automatically syncing through details from the calendar such as date & time, attendee lists, meeting duration, and subject would be a huge time saver

Making this feature available would ultimately save our users a tremendous amount of time since every timeline entry is manual at this point. Providing a calendar sync with timeline (especially for reoccurring activities such as meetings) would be tremendously helpful. Thanks for the consideration.

Our CSMs have been asking for this for a while and the support remains strong. It would really help highlight Activity Timeline’s value if it could see into their g-calendar (either one way or more optimally bi-directionally).