Integration between Timeline Activities and Google Calendar

Related products:CS Timeline & Activity Tracking

Forum|Forum|8 years ago
April 6, 2018
35 replies
2436 views

We have a use case where it would be helpful to see in Gainsight all of the upcoming customer calls/onsites, which we typically have stored in individual CSM calendars. Is there a way to do this presently in the system? If not, I know there's an ongoing thread about CTAs and GCal integrations that I think is similar (and not redundant) to this request.

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C

charlottefoster

Contributor ⭐️

We would also be interested in BETA testing anything that comes out for this integration.

Our CSM’s would benefit from seeing when the next touchpoint is for each account. CSM’s with larger account loads aren’t always able to secure recurring meetings, so knowing and being able to highlight which accounts do not have a sync set up would allow CSM’s to focus on getting touchpoint with those accounts (which we presume are already engaged in some manner).

J

jkolle

Helper ⭐️

Hi @Bhawya, I see this is moved to planned which is great. Is there a timeline in place of when to expect this functionality?