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jen_pakravan
jen_pakravan
Contributor ⭐️⭐️⭐️⭐️⭐️
April 6, 2018
Released

Integration between Timeline Activities and Google Calendar

Related products:CS Timeline & Activity Tracking
  • April 6, 2018
  • 35 replies
  • 2436 views
We have a use case where it would be helpful to see in Gainsight all of the upcoming customer calls/onsites, which we typically have stored in individual CSM calendars. Is there a way to do this presently in the system? If not, I know there's an ongoing thread about CTAs and GCal integrations that I think is similar (and not redundant) to this request.

      35 replies

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      obarrette
      Helper ⭐️
      August 24, 2021

      +1 to this with Outlook! It would be huge for our team.

        donnajfuchs
        Contributor ⭐️⭐️⭐️
        August 26, 2021

        +1 can we please get this feature in Gainsight? We would love to have future calendar events in our timelline as well. Would help us abunch for reporting.

          zoeyk
          Contributor ⭐️⭐️
          September 29, 2021

          +1!!  This would be a huge time saver and lift from the manual effort of logging every call (especially recurring ones). Would make tracking these types of things much easier and cleaner if it synced directly with gcal

            soumitrasahu
            soumitrasahu
            Helper ⭐️⭐️
            October 25, 2021

            @zoeyk This is in our roadmap. We will update once we have some timeline on it.

              chris.williams
              Contributor ⭐️⭐️
              January 13, 2022

              @soumitrasahu do you have any update on this, really keen to get this installed. Also happy to BETA test. CW

                parimala_agnihotri
                Helper ⭐️
                March 30, 2022

                @soumitrasahu we have a similar requirement where all future calls that are planned/scheduled in our Gcal to be available in GS in calendar layout in C360 and global views. Like what we have today through our Gong integration which shows calls completed and calls in the future for a given account.

                  anirbandutta
                  anirbandutta
                  Expert ⭐️
                  March 31, 2022

                  @gopal_rao_kallepu , @Bhawya on this item

                  It's an opportunity for engagement
                  ivalouk
                  ivalouk
                  Contributor ⭐️
                  April 26, 2022

                  Any recent update on this? Our team could really use this integration for how we’ve implemented tracking of our customer health & customer journey program -- we’d love to be able to report on meetings that are scheduled in the future so that we can proactively find gaps and identify customers who don’t have any future meetings scheduled, as well as compare scheduled meetings with completed meetings. The draft Timeline entries created from scheduled meetings is also something that has been highly requested by our team!

                  dan_kenner
                  Contributor ⭐️⭐️⭐️
                  April 29, 2022

                  We’d be interested in BETA testing anything as well! I had a CSM reach out to me asking if this functionality existed just recently.

                    Bhawya
                    Helper ⭐️⭐️⭐️
                    May 2, 2022

                    @ivalouk It’s in our roadmap but couldn’t be picked up because of other high priority items. We will update once we have visibility on timeline.

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